Shipping policy
Shipping Policy for BirdStrikeWindowFilm.com
At BirdStrikeWindowFilm.com, we strive to provide efficient and reliable shipping services for all our customers. Please read our Shipping Policy carefully to understand how we process, ship, and deliver orders. By placing an order on our website, you agree to this Shipping Policy. This policy is in compliance with Google's shopping service platform and United States law.
1. Order Processing
Orders are typically processed within 2-5 business days after the order is placed. During this time, we prepare and package your order for shipment. Please note that processing times may be longer during peak periods or holidays.
2. Shipping Methods and Estimated Delivery Times
We offer various shipping methods for our customers to choose from during the checkout process. The estimated delivery times for each shipping method are provided at checkout. Please note that these are estimates and cannot be guaranteed, as factors such as weather, carrier delays, or customs clearance can impact the delivery time.
3. Shipping Rates
Shipping rates are calculated based on the shipping method, destination, and weight of your order. The shipping cost for your order will be displayed at checkout before you submit your payment.
4. Domestic Shipping
We ship orders within the United States using reputable carriers such as USPS, UPS, and FedEx. The carrier and service selected for your order will depend on the shipping method you choose during checkout.
5. International Shipping
Please note that we currently do not offer international shipping. We apologize for any inconvenience this may cause.
6. Tracking Your Order
Once your order has been shipped, you will receive an email containing tracking information for your package. You can use this information to track the progress of your shipment and get an estimated delivery date.
7. Shipping Issues
If your order is delayed, damaged, or lost during shipping, please contact us as soon as possible at sales@birdstrikewindowfilm.com. We will work with the carrier to resolve the issue and keep you updated on the progress. In some cases, we may need to file a claim with the carrier, which can take some time to process. We appreciate your patience and understanding in such situations.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. To stay informed about any changes, we encourage you to review the policy periodically.
Your continued use of our website and purchase of our products will signify your acceptance of any adjustments to the Shipping Policy.
9. Policy on Material Dimensions and Continuous Rolls
At Bird Strike Window Film, all orders are fulfilled by combining the purchased linear footage into one continuous roll, regardless of the width or increments ordered.
Key Details:
• Materials purchased in 5-foot increments, 10-foot increments, or any combined increments (e.g., 15 feet, 20 feet, etc.) are shipped as one continuous roll.
• This policy applies to all width dimensions, including 30 inches, 60 inches, or other available widths.
• For example, if you order two 5-foot increments (10 feet total), your material will be provided as a 10-foot continuous roll rather than separate 5-foot sections.
10. Contact Information
For any questions or concerns regarding our Shipping Policy, please contact our customer support team using the following information:
Email: sales@birdstrikewindowfilm.com
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM PST. We will do our best to respond to your inquiry within 48 hours.